News from Martingale about Moda All-Stars All In a Row

Moda-All-Stars-All-In-a-Row

Martingale let you down, which is the last thing we would ever want to do. We can appreciate how frustrating this situation might be for you. For that, we are very sorry.

The final file of Moda All-Stars All In a Row that was sent to the printer was a prior uncorrected version. Because of this, mistakes are printed in Moda All-Stars All In a Row. Though the book was carefully edited per our usual style, the edits were not reflected in the file used to print the book. It was Martingale’s error and we take full responsibility. The mistake was due to human error that should never have happened.

We regret this error and hope you will accept Martingale’s sincerest apologies. We have updated all text, and are sending the book to reprint with final corrections reflected. If you are currently making rows, please CLICK HERE to print a copy of the updated corrections.

Once reprints are available, we will offer a FREE replacement copy. CLICK HERE for details on how to get your replacement copy.

eBook purchasers: It takes a bit of time to work with our partner vendors to revise eBook editions. We will announce when corrected versions are available for download.

The corrections listed should allow you to complete your project accurately. If not, give us a call at 800-426-3126 and we’ll do our best to help. And again, many apologies for the error.


4 Comments (leave a comment)

  • We humans makes mistakes no matter how careful we are. It is great to see a company admit to their mistake, apologize, and then fix it. Thanks for your great customer service! All in a Row is still in my wish list but it is nice to know you will have it fixed. Thank you Martingale!

    Thank you so much for sharing your thoughts, Diane – we are very grateful for your understanding and support. –Jenny

    —Diane Schmutzler on February 11, 2016
  • Nobody is perfect. It’s ok. Thanks for the corrections: I’ll print them up and put them with the book. The book is beautiful by the way! 🙂

    Thank you, Helen! –Jenny

    —Helen LeBrett on February 11, 2016
  • Thank you for your email. A mistake has been made, you have apologised and you will fix it. Good business practice and good ethics. I love the book and am yet to start a project as I have many WIPs & BOMs on the go. As I live in Australia, I am very grateful that you will post a new book (my claim is in the mail – snail mail). Love your products and appreciate your honesty. We humans are just that – human. Let’s move on to the next project. Cheers.

    Thank you for your kind words, Sandra. And just in case you weren’t aware (or needed a little inspiration), we do have a quilt-along/contest happening for Moda All-Stars All in a Row on Facebook. Maybe we’ll see you there? 🙂 –Jenny

    —Sandra Paschkow on February 12, 2016
  • Martingale, you have always been a company I love, but you sealed my loyalty with this admission and class act to your customers!

    Paula, your response goes straight to our hearts. Thank you. –Jenny

    Paula Hedges on February 12, 2016

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